Thank you for choosing daniatemperature.com. We hope you are satisfied with your purchase of the thermos. If you need to return or get a refund, please read the following policy carefully:

  1. Return Period
    We offer a 30-day return period from the date you receive the product. If you are not satisfied with the product within this period, you can apply for a return.
  2. Return Conditions
    All returned items must be in unused condition and should be returned in their original packaging, ensuring all labels and accessories are intact.

Items with any damage, scratches, or other signs of use will not be accepted for return.

  1. Return Process
    Please contact our customer service team before applying for a return, providing your order number and relevant information. We will guide you through the return application process.

Once your return application is approved, you will be sent a return address and relevant instructions.

408 W 25TH ST APT 6，MIAMI BEACH，FL 33140

  1. Refund Processing
    Once we receive the returned item and confirm that it meets the return conditions, we will process your refund within 5-7 business days.

Refunds will be processed through your original payment method. Please note that refund processing time may be delayed due to your bank’s processing time.

  1. Shipping Costs

If the return is due to our error (such as sending the wrong item or a defective product), we will cover the return shipping costs.

For orders returned for personal reasons, the return shipping costs will be borne by the customer.

  1. Exchange Policy

If you wish to exchange for a different model of insulated mug, you can apply for a return and reorder after receiving your refund.

  1. Contact Us

For any questions or further assistance, please contact our customer service team via email or phone.