- What materials are your insulated water bottles made of?
All our insulated water bottles are made of 304 stainless steel, ensuring high quality, durability, and non-toxicity.
- How long can the insulated water bottle keep drinks hot/cold?
Our insulated water bottles are designed to maintain liquid temperature. They can typically keep hot drinks hot for up to 12 hours and cold drinks cold for up to 24 hours. Actual performance may vary depending on ambient temperature.
- Can I track my order on your website?
Yes, you will receive an email with tracking information once your order has shipped. You can check the order status in real time via that link.
- Do you offer international shipping?
Yes, we accept international orders. However, please note that international orders may take longer to ship and may incur additional customs duties and fees.
- What should I do if I receive a damaged product?
Please contact us by email within 7 days of receiving your order, attaching photos of the damaged product. We will offer you the option of a replacement or refund.
- Can I change or cancel my order?
If your order has not yet shipped, you can request to change or cancel it through customer service. Once the order has shipped, you will need to follow our return policy.
